Frequently Asked Questions

The Covoon cases are made entirely from PPE plastic, chosen for its exceptional properties that include high heat resistance, excellent chemical resistance, low moisture absorption, and robust durability. These characteristics ensure that the Covoon case provides optimal protection for your ping pong rackets, keeping them safe from environmental factors and physical damage.

By utilizing PPE plastic, Covoon ensures that their cases not only protect your valuable equipment but also offer ease of use and long-term reliability, making them a trusted choice for both casual and competitive players

The Covoon case is designed to accommodate a wide range of ping pong rackets, ensuring that players of all levels can find a suitable and protective storage solution. Here are the specifics:

Standard and Professional Rackets
The Covoon case is compatible with both standard and professional ping pong rackets. This includes rackets used by casual players as well as those preferred by competitive athletes. The design ensures that rackets of various brands and models fit snugly within the case.

Oversized and Custom Rackets
For players who use oversized or custom-made rackets, the Covoon case offers sufficient space to house these larger dimensions. The interior is designed to provide a secure fit without compromising the integrity of the racket, ensuring that even non-standard sizes are well-protected.

Rackets with Extended Handles
The case also accommodates rackets with extended handles, which are often preferred by players seeking greater reach or leverage. The flexible design of the Covoon case ensures that the handle and the blade are both securely enclosed.

Protective and Padded Rackets
If your racket includes additional padding or protective features, the Covoon case’s spacious interior can accommodate these modifications. The case ensures that such rackets, which might be bulkier due to extra layers of protection, are still safely stored.

Yes, the Covoon case is designed to withstand high temperatures, ensuring that your rackets are protected from extreme thermal variations.

Yes, the Covoon case is waterproof. It is made from high-quality PPE plastic (polyphenylene oxide), which is known for its excellent resistance to water and moisture. This material ensures that your ping pong rackets are protected from any water damage, making it ideal for use in various environmental conditions. Whether you encounter rain, spills, or humid conditions, the Covoon case provides a reliable barrier to keep your equipment dry and safe.

The Covoon case is designed to fit up to 2 ping pong rackets and 2 balls. This makes it a convenient and efficient storage solution for players who need to carry their essential equipment securely.

The closure system of the Covoon case is specifically designed to provide optimal insulation, protecting your rackets from moisture, dust, and impacts.

The lifespan of the Covoon case depends on usage and care. Generally, our cases are designed to last several years while providing optimal protection.

The typical lifespan of a Covoon case is several years. This durability is due to its construction from high-quality PPE plastic (polyphenylene oxide), which is known for its robustness and resistance to wear and tear. The material’s high heat resistance, excellent chemical resistance, and low moisture absorption all contribute to the case’s long-lasting performance.

Currently, the Covoon case is available in a single size that is designed to fit up to 2 ping pong rackets and 2 balls. We are always exploring options to expand our product line to meet the varying needs of our customers. Stay tuned for updates on new sizes and models in the future.

The Covoon cases are available in a sleek dark gray color, which is almost black. This stylish and neutral shade is designed to appeal to a wide range of tastes and provides a professional and modern look, ensuring that your equipment is not only well-protected but also aesthetically pleasing.

Yes, the Covoon case comes with a 2-year warranty. This warranty covers any manufacturing defects and ensures that your case will be repaired or replaced if it fails under normal use conditions within this period.

To ensure the longevity and optimal performance of your Covoon case, it’s important to clean and maintain it properly. Here’s a step-by-step guide to help you keep your case in top condition:

Cleaning Your Covoon Case
Use Mild Detergent and Warm Water:

Prepare a cleaning solution with mild dish detergent and warm water.
Dip a soft cloth or sponge into the solution and gently wipe down the exterior and interior surfaces of the case.
Avoid scrubbing too hard to prevent scratches or damage to the surface.
Rinse with Clean Water:

After cleaning with the soapy solution, rinse the cloth or sponge with clean water.
Wipe down the case again to remove any soap residue.
Dry Thoroughly:

Use a dry, soft cloth to pat the case dry.
Ensure the case is completely dry before storing your ping pong rackets to prevent moisture buildup inside.
Maintaining Your Covoon Case
Proper Storage:

Store the case in a cool, dry place away from direct sunlight to prevent degradation from UV rays.
Avoid placing heavy objects on top of the case to maintain its shape and structural integrity.
Avoid Harsh Chemicals:

Do not use bleach, abrasive cleaners, or solvents as they can damage the material.
Stick to mild soap and water for routine cleaning.
Keep Away from Extreme Temperatures:

Protect your case from extreme heat or cold, which could affect the material properties over time.

The Covoon cases are proudly manufactured in France. This ensures high standards of quality and craftsmanship, leveraging the renowned expertise in precision manufacturing and design that France is known for. By producing the cases locally, Covoon maintains strict quality control and contributes to the local economy, ensuring that each case meets the rigorous standards expected by our customers.

Yes, we ship worldwide. No matter where you are located, you can enjoy the quality and protection of Covoon cases. Our international shipping services ensure that you receive your products promptly and safely.

We support a variety of payment methods through Stripe. You can conveniently pay using any of the major credit and debit cards supported by Stripe, including:

Visa
MasterCard
American Express
Discover
JCB
Diners Club (Chine Union Pay, Google Pay, Apple Pay) aussi ou pas ?

Yes, payment information is secure when ordering online with Covoon, as we use Stripe for our payment processing. Stripe implements robust security measures to ensure the safety of your payment information:

PCI DSS Compliance: Stripe is a PCI Service Provider Level 1, which is the highest level of certification in the payment industry. This ensures that Stripe adheres to stringent security standards for handling and processing credit card information.

Encryption and Tokenization: All sensitive data processed by Stripe is encrypted using AES-256 encryption. Additionally, Stripe employs tokenization to replace sensitive payment information with unique tokens, minimizing the risk of data breaches.

TLS/SSL Encryption: Stripe uses Transport Layer Security (TLS) and Secure Sockets Layer (SSL) encryption to secure data transmission between customers’ browsers and Stripe’s servers, protecting the data from interception or tampering.

Machine Learning for Fraud Detection: Stripe’s Radar tool uses machine learning to detect and prevent fraudulent transactions by analyzing data from millions of global businesses. This helps in blocking high-risk payments while minimizing false positives.

Multifactor Authentication (MFA): Stripe supports MFA, adding an extra layer of security for user accounts by requiring additional verification steps, such as SMS codes or hardware security keys.

These comprehensive security measures make Stripe a reliable and secure option for processing payments, ensuring that your payment information remains protected when ordering online with Covoon.

To initiate an exchange or return of your Covoon case, please follow these steps:

Contact Support: Write an email to our customer support team at support@covoon.ch. In your email, please include the following information:

Your order number
The reason for the return or exchange
Details of the product issue (if applicable)
Your contact information
Follow Instructions: After receiving your email, our support team will provide you with detailed instructions on how to proceed with your return or exchange. This will include information on how to ship the product back to us and any forms that need to be completed.

Prepare Your Package: Ensure the Covoon case is securely packaged to prevent any damage during transit. Include all original packaging, accessories, and documentation.

Ship the Product: Send the package to the address provided by our support team. Make sure to use a reliable shipping service that offers tracking.

Wait for Confirmation: Once we receive and inspect the returned item, we will process your exchange or refund. You will receive a confirmation email once the process is complete.

For any additional questions or concerns, feel free to reach out to our support team at any time. We are here to help!

For additional assistance, you can contact our customer service team by sending an email to support@covoon.ch. Our support team is available to help with any questions or issues you may have regarding our products or services. We strive to respond to all inquiries promptly and provide the best possible customer experience.

Unfortunately, once an order has been placed, it cannot be changed or canceled. However, you can return the product within 30 days of receiving it for a full refund.

If you have any further questions or need assistance, please contact our customer service team.

The lifespan of the Covoon case depends on usage and care. Generally, our cases are designed to last several years while providing optimal protection.